Refund policy

Refund & Exchange Policy

Last updated: September 11, 2026

At Rare Resha, every saree is carefully inspected and packed before dispatch to ensure it meets our quality standards.

Our sarees are authentic handwoven textiles, individually crafted by skilled artisans. Variations in weave, texture, colour, thread placement, motifs, and finish are natural characteristics of handloom craftsmanship and are not considered defects.

1. RETURNS

Due to the handcrafted and limited-edition nature of our products, all sales are final.

We do not accept returns or offer refunds for:

  • Change of mind or personal preference
  • Colour preference or differences arising from individual screen settings
  • Incorrect product selection or orders placed incorrectly by the customer
  • Minor variations in weave, texture, colour, thread placement, or finish
  • Natural characteristics and irregularities inherent to handwoven textiles
  • Any alteration, fall/pico, stitching, or other modification carried out after delivery

We do not offer an unconditional return or trial period for our sarees.

If you receive a damaged, defective, or incorrect product, please refer to Section 2.

2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or different from the product you ordered, you must contact Rare Resha within 48 hours of delivery.

Following review and approval, Rare Resha may provide an appropriate resolution, which may include:

  • Replacement with the same product, subject to availability
  • Exchange for another product of equivalent value
  • Refund to the original payment method, where applicable

The appropriate resolution will be determined by Rare Resha based on the nature of the issue, product availability, and applicable law.

3. UNBOXING VIDEO

For your protection and ours, a continuous, unedited unboxing video is strongly required for claims relating to transit damage, missing items, or an incorrect product.

The video should clearly show:

  • The sealed package and shipping label before opening
  • The complete opening and unboxing process without cuts or edits
  • The saree and the reported issue clearly after opening

This evidence helps us establish the condition of the package and product at the time of delivery. Claims submitted without an unboxing video may be significantly more difficult for us to verify.

4. HANDLOOM & PRODUCT VARIATIONS

Every Rare Resha saree is individually handwoven.

The following are natural characteristics of handloom and do not constitute defects:

  • Slight variations in colour or tone
  • Differences in weave density or texture
  • Minor irregularities in motifs or patterns
  • Small knots or thread variations
  • Minor variations in dimensions
  • Other subtle differences arising from the handweaving process

These characteristics are part of the nature and authenticity of traditional Sambalpuri handloom and make each saree unique.

5. CONDITIONS FOR AN APPROVED EXCHANGE OR REPLACEMENT

Where an exchange or replacement is approved:

  • The saree must be unused, unwashed, and unaltered
  • All original tags, packaging, and accessories must be intact
  • The saree must not have been exposed to perfume, stains, odours, washing, or other treatment
  • The product must pass our quality inspection upon return

Rare Resha reserves the right to decline a claim where the reported issue is determined to have resulted from misuse, alteration, washing, improper handling, or damage occurring after delivery.

6. RETURN SHIPPING

Where Rare Resha determines that a product was delivered damaged, defective, or incorrectly supplied, we will arrange a reverse pickup where available.

If reverse pickup is unavailable for your location, we may request that you ship the product using a trackable courier service. Where applicable, reasonable return shipping costs may be reimbursed against a valid courier receipt.

We do not reimburse return shipping for requests that fall outside this policy.

7. PRODUCT AVAILABILITY

Approved exchanges and replacements are subject to availability.

If the same product is unavailable, Rare Resha may offer:

  • An alternative product of equivalent value
  • Store credit
  • A refund, where applicable

Any store credit issued will be valid for 6 months from the date of issue, unless otherwise required by applicable law.

Approved replacement orders are typically dispatched within 3–7 business days, subject to product availability.

8. ORDER CANCELLATION

Orders may be cancelled before dispatch, subject to the applicable terms of the order.

Once an order has been dispatched, it cannot be cancelled under this policy.

Where a cancellation is approved and a refund is due, the refund will be processed to the original payment method in accordance with applicable law and payment-processing timelines.

9. HOW TO REQUEST A RESOLUTION

To report a damaged, defective, or incorrect product, please email hello@rareresha.com within 48 hours of delivery with:

  • Your Order ID
  • A continuous, unedited unboxing video
  • Clear photographs of the product and reported issue
  • A brief description of the issue

Please do not send a product back without receiving instructions from Rare Resha.

Our team will review your request and respond with the next steps.

10. IMPORTANT

Rare Resha reserves the right to verify every claim before approving an exchange, replacement, or refund.

Nothing in this policy limits or excludes any mandatory rights or remedies available to consumers under applicable law.