Privacy policy

Last updated: April 23, 2026

At Rare Resha, we value the trust you place in us. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

1. INFORMATION COLLECTION

We collect information that allows us to provide a seamless and curated shopping experience:

  • Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
  • Payment Details: Transaction information and payment confirmations. All payments are processed securely via our platform provider, Shopify; we do not store your full credit/debit card details on our servers.
  • Usage Data: IP addresses, device information, and your interactions with our website (such as items viewed or added to cart) to help us improve your experience.
  • Engagement: Information you share via customer support inquiries, emails, or unboxing videos provided for quality assurance and return validations.

2. HOW WE USE YOUR DATA

Your information is used solely to fulfill our commitment to you and celebrate the heritage of Odisha's handlooms:

  • Order Fulfillment: Processing payments, managing your account, and delivering your handcrafted pieces.
  • Communication: Providing order updates, responding to your inquiries, and maintaining our business relationship.
  • Logistics & Tracking: Sharing necessary details (name, address, and contact number) with our shipping aggregator, Shiprocket, and their courier network to ensure your package reaches you safely.
  • Personalization: Tailoring our services and recommending products that align with your interests in traditional handlooms.
  • Marketing: Sharing stories of Odisha’s weaving culture and new collection launches, only if you have explicitly chosen to stay updated with us.

3. DATA SHARING & THIRD PARTIES

Rare Resha does not sell, rent, or trade your personal data to third parties. We share information only with trusted service providers essential to our operations:

  • Shopify: Our primary platform vendor that hosts our store and secures the checkout process.
  • Shiprocket: Our logistics partner. We disclose your contact and shipping details to facilitate delivery and provide real-time tracking updates via SMS or WhatsApp.
  • Legal Compliance: We may disclose information if required by law, to enforce our terms of service, or to protect the rights, property, or safety of Rare Resha, our customers, or others.

4. SECURITY & RETENTION

We employ industry-standard security measures provided by Shopify to protect your information against unauthorized access. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including fulfilling legal, tax, or accounting requirements (such as GST invoice records).

5. YOUR RIGHTS

Depending on your jurisdiction, you have the right to:

  • Access & Portability: Request a copy of the data we hold about you.
  • Correction & Deletion: Request that we fix inaccuracies or delete your personal information (subject to legal retention periods).
  • Withdraw Consent: Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.
  • 6. CHILDREN'S PRIVACY

Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 18.

7. CONTACT & GRIEVANCES

Should you have any questions about our privacy practices, or if you would like to exercise your rights, please reach out to us:

Rare Resha Email: rareresha@gmail.com

Address: Sambalpur University Jyoti Vihar, TH-5/1, Sambalpur, Odisha, 768019, India.

Grievance Officer: In accordance with the Information Technology Act 2000 and the Digital Personal Data Protection Act (DPDPA) 2023, you may contact our Grievance Officer regarding any data-related concerns:

Attn: Grievance Officer

Email: rareresha@gmail.com